Have questions regarding the proper monogram letters for your order? View our Monogram Etiquette Guide here.
RETURNS, CANCELLATIONS & REPLACEMENTS
- We make sure that our custom products are put into production immediately upon order to expedite customer satisfaction, meaning cancellations are unavailable.
- Personalized items are special and specific, meaning they’re created just for you. This means we are unable to accept returns unless there has been an error in manufacturing your order.
- Non-personalized items may be returned within 14 days of purchase with the original receipt for full refund minus shipping in original payment method. After 14 business days, but within 30 days, you may return for store credit only. Clothing, jewelry and accessories must be unworn. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse or damage. Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost. Returns will be processed upon receiving merchandise in-hand and the credit will processed in 3-5 business days upon receipt. We do not offer free returns at this time. For any orders received damaged, please note these claims have to be received within 7 days of delivery or cannot be returned.
- For merchandise that is ordered upon special request, i.e. size, color or pattern outside of our standard offerings cannot be returned.
- Fabric and wallpaper can make a beautiful statement, but we want you to know what you’re working with!
- Wallpaper: we require a swatch to be ordered first, as returns are not accepted.
- Fabric: Returns accepted within 14 calendar days of purchase with original receipt for store credit only, minus a 20% restocking fee.
- Most of are hand-crafted, especially our glassware. For that reason, slight imperfections, such as small bubbles, swirls, and minor bumps, are expected in handcrafted items. At a moderate level, these imperfections will pass quality control, and therefore will not qualify for replacements. Should you have any concerns, please contact us and we will do our best to resolve the issue, with this disclaimer in mind.
- Sale items are final, and cannot be returned.
- Please note that shipping and handling charges are not refundable. The cost of the return shipping of $5.00 will be deducted from your refund or store credit. Return shipping costs are not reimbursed by Emily McCarthy, unless we sent damaged or incorrect merchandise.
All production times are noted in the individual product descriptions. Your patience is appreciated as we custom design and produce every product just for you. Production times are estimated with the understanding orders are submitted with all necessary information. If there is any follow-up needed, this will delay production in order to ensure 100% accuracy in order details.
Rush orders are available upon request. Each product varies in Rush Fees and Expedited Shipping requirements. Please contact us at [email protected] or 912-495-5386 for more information.
Shipping time will vary by order due to the custom nature of our products. Each estimated shipping time is available in product descriptions. When orders consist of personalized and non-personalized, items will be combined to ship in as few packages as possible. In most cases, the complete order will ship together at the longest timeframe to accomodate production times of personalized items.
All designs and artwork are copywrited by Emily McCarthy. They may not be altered or reproduced in part or in full without permission from Emily McCarthy, LLC.
To ensure the fastest turnaround for your custom order, proofs are not available at this time. Orders will be produced as shown in the Shoppe. Due to the variance in monitors and screen resolutions, your printed item may differ slightly in color from what is shown on your screen.
Monograms are illustrated by the artist and not available for purchase or reproduction without permission from Emily McCarthy, LLC. Digital Files are not available.