Current Openings

Wholesale Customer Service Representative

Full-Time, in-person in Savannah, Georgia

Overview:

We are seeking a detail-oriented, service-minded Wholesale Customer Service Representative to support our rapidly growing wholesale division. This in-person role at our Savannah, GA headquarters is essential in ensuring our 350+ retail partners receive exceptional communication, accurate orders, and seamless experience with the Emily McCarthy brand. The ideal candidate thrives on relationship-building, excels in a fast-paced environment, and collaborates closely with our Sales and Warehouse teams.

Key Responsibilities

Wholesale Operations & Partner Support

Serve as a primary point of contact for wholesale accounts, delivering timely, professional, and brand-aligned support.
Manage day-to-day communication with retail partners, promptly addressing questions, swaps, damages, order changes, shipping updates, backorders, and product information requests.
Ensure wholesale partners receive a consistent, joyful, and elevated brand experience reflective of Emily McCarthy’s standards.

Order Processing & Inventory Coordination

Accurately enter, review, and process all wholesale orders.
Monitor inventory levels and collaborate with Operations to confirm product availability, shipping timelines, and special handling needs.
Work closely with Operations to ensure smooth order flow from purchase order submission to fulfillment and final delivery.
Assist in the physical preparation and shipment of wholesale orders, performing hands-on tasks in the warehouse such as packing, organizing, and lifting merchandise up to 35 lbs.

Sales Team Collaboration

Maintain organized, proactive communication with internal and external sales teams to support order management and customer service needs.
Contribute to forecasting discussions by communicating reorder trends, retailer feedback, and product performance insights.
Flexibility to travel to apparel markets to support appointments, including preparing samples, organizing line sheets, assisting with order entry, and providing on-site customer service.

Internal Collaboration & Brand Representation

Collaborate with Warehouse and Operations to troubleshoot fulfillment challenges and enhance the wholesale logistics experience.
Represent the Emily McCarthy brand with warmth, professionalism, and an understanding of our luxury-meets-hospitality ethos.

Education Requirements

Bachelor’s degree required.

Qualifications

2+ years of customer service, wholesale, retail operations, or sales support experience (fashion/apparel background preferred).
Strong communication skills and a relationship-driven mindset.
Highly organized with strong attention to detail and accuracy in order entry.
Ability to multitask, prioritize, and maintain composure in a fast-paced environment.
Experience with wholesale order platforms is a plus.
A positive, solution-oriented attitude and a passion for providing exceptional service.

To Apply:

Email resume to ashleyann@emilymccarthy.com

Product Designer

Full-Time, in-person in Savannah, Georgia

Overview

We are seeking a creative, detail-driven Entry-Level Product Designer to join our design team. This role supports the development of housewares and gift products, accessories, and lifestyle products through concept creation, technical artwork, factory communication, and cross-functional collaboration. The ideal candidate has a strong foundation in graphic design, a passion for product development, and an eagerness to learn the full lifecycle of bringing a product from concept to production.

This position is perfect for a designer ready to grow within a fast-paced, hospitality-minded, design-led brand.

Key Responsibilities

Product Design & Development

Assist in designing and sourcing products across gift and lifestyle categories under direction of creative and retail teams.
Create design templates, print/pattern layouts using in-house prints by brand designer and creative director, colorways, and artwork files for factory production.
Support development of seasonal collections by preparing mood boards, inspiration pulls, color cards, and presentation materials.
Collaborate with creative team to refine assortments, categories, packaging, branding elements, and product details.
Ensure all design files meet brand standards for quality, consistency, and storytelling.

Graphic Design

Produce clean, accurate, production-ready artwork, packaging designs, hang tags, labels, and brand assets.
Assist retail and marketing teams with new releases, digital mock-ups and communication on new products and restocks.
Maintain organized digital libraries of graphics, prints, templates, and product archives.

Factory Communication & Product Logistics

Coordinate with factories and vendors to communicate artwork files, comments, revisions, and approvals.
Sample and PO Coordination with factories
Assist in reviewing factory submissions for accuracy in color, scale, and construction.
Work with logistics and operations teams to ensure timelines are met and documentation is accurate.
Maintain clear records of sample shipments and product development milestones.

Cross-Functional Collaboration

Collaborate with Operations and Warehouse teams to manage sample flow, incoming shipments, and prototype handling.
Support Sales and Marketing teams with product knowledge, seasonal assets, and sample coordination.
Support Retail team with product knowledge, e-commerce assets and visual merchandising support

Qualifications

Bachelor’s degree in Graphic Design, Textiles, Product Design, or related field (or equivalent experience).
Strong graphic design skills with proficiency in Adobe Illustrator and Photoshop
Basic understanding of product development, materials and sourcing.
Strong attention to detail, organization, and file management.
Ability to communicate professionally with factory partners and internal teams.
Eagerness to learn, take direction, and grow within a collaborative, creative environment in a new position and product category.
Passion for color, pattern, storytelling, and brand identity.

To Apply:

Email resume to halle@emilymccarthy.com

Assistant Store Manager

Full-Time · In-Store · Savannah, GA

About the Position

The Assistant Store Manager plays a key role in supporting the daily operations of the Emily McCarthy Savannah Flagship Store. This position works closely with the Store Manager and helps guide the team in creating the joyful, polished, and hospitality-driven customer experience our brand is known for.

The ideal candidate leads with positivity, demonstrates strong retail knowledge, and shows up with initiative and dependability. They model the brand’s values, support team development, and help keep the store running smoothly, especially during peak moments and manager absences.

Main Responsibilities

Support the Store Manager in driving daily sales goals and contributing to overall store performance.
Lead selling behaviors through exceptional client service, product knowledge, and consistent floor presence.
Partner with Store Manager to identify opportunities for growth and execute action plans to improve results.
Utilize available tools, technology, and training materials to support sales performance and team success.

Client Experience & Store Culture

Maintain a deep understanding of the Emily McCarthy brand, merchandise, and client profile.
Ensure every guest receives an elevated, joyful, and memorable experience from greeting to checkout.
Encourage team members to build client relationships and deliver polished hospitality throughout the day.
Take initiative to resolve client concerns promptly and professionally.
Help foster a positive, collaborative environment where team members feel supported and motivated.

Leadership

Serve as an acting leader on the sales floor, setting the tone for productivity, focus, and brand standards.
Oversee assigned areas of responsibility and ensure tasks are completed accurately and on time.
Redirect team members with clarity and kindness to keep daily operations running smoothly.
Communicate store priorities, daily objectives, and key updates with confidence and consistency.
Assist in maintaining a strong culture of accountability, teamwork, and joyful service.

Team Development

Provide in-the-moment coaching and feedback to Hostesses and Lead Hostesses to help them grow and succeed.
Support the onboarding and training of new team members, reinforcing brand standards and store expectations.
Help identify team strengths and opportunities, sharing observations with the Store Manager.
Lead by example in professionalism, communication, and brand representation.

Operational Excellence

Perform lead responsibilities including opening and closing procedures, cash handling, and daily checklists.
Ensure the sales floor, stock areas, and fitting room spaces are organized, clean, and brand aligned.
Maintain visual standards by supporting merchandise placement, replenishment, steaming, and store presentation.
Assist with inventory flow, including organizing and preparing for new product.
Safeguard store assets and uphold operational policies as outlined in the Employee Handbook.
Support in-store activities, client events, and brand activations as needed.

Qualifications for the Position

Previous retail experience required; management or key holder experience strongly preferred.
Strong communication, organization, and problem-solving skills.
Ability to stay calm, positive, and solutions-oriented in a fast-paced environment.
Demonstrated ability to lead by example and support a team with professionalism.
High level of ownership, reliability, and attention to detail.
Comfortable with technology (POS systems, retail communication tools, inventory systems).
Ability to stand, walk, and move throughout the store for extended periods.
Must be able to lift up to 20 pounds.
Open availability including weekends, peak seasons, and some evenings/holidays.

A Little More to Know…

This position is classified as full-time.
Based on-site at the Savannah Flagship Store.
Expected to collaborate effectively across teams and uphold all brand and operational standards.
Lead with joy, positivity, and a polished presentation that reflects the brand identity.
May require flexibility during holiday, launch, or event periods based on business needs.

To Apply:

Email resume to susannah@emilymccarthy.com

Flagship Store Lead Hostess

Part-Time or Full-Time · In-Store · Savannah, GA

About the Role

Our Lead Hostess serves as a key support role within the Flagship Store, helping guide the tone of the day, uphold brand standards, and support the team when managers are not present. This role bridges the gap between Hostess and Assistant Manager, providing strong floor leadership, ensuring smooth operations, and maintaining a joyful, polished environment that reflects the Emily McCarthy brand.

Lead Hostesses lead by example: showing up with joy, communicating clearly, and helping keep the team on task while delivering an exceptional client experience. They are dependable, proactive, and excited to support both leadership and fellow hostesses.

Client Experience & Store Hospitality

Ensure every guest receives a warm, elevated, and joyful experience.
Lead by example in selling behaviors, product knowledge, and brand enthusiasm.
Support team members in creating memorable interactions, solving client concerns, and providing polished service.

Floor Leadership

Serve as the acting floor lead when managers are not present.
Help direct daily flow and delegate small tasks to ensure efficiency and productivity.
Maintain awareness of fitting room activity, customer traffic, and team needs throughout the day.
Redirect team members kindly and professionally to keep priorities aligned and tasks moving.

Operational Excellence

Perform opening and closing procedures & responsibilities
Ensure registers are prepared, store zones are covered, and all checklists are completed accurately.
Support inventory-related tasks such as restocking the sales floor, and ensuring products are properly displayed.
Communicate product issues, low stock items, operational concerns, and client feedback to the management team promptly.

Team Support & Communication

Set the tone for positivity, professionalism, and joy each day.
Provide in-the-moment coaching to help associates stay aligned with expectations.
Support new team members with onboarding basics and modeling daily standards.
Serve as a resource for questions on procedures, policies, and store operations.
Maintain open, respectful communication with management regarding daily store needs and team updates.

Brand & Visual Standards

Help ensure the store floor is visually aligned with brand expectations:

Sizing, steaming, folding, and replenishment
Maintaining a consistent, polished appearance in all areas
Ensure team members are adhering to dress code and brand presentation standards.

Qualifications

Previous retail experience required; leadership or key holder experience strongly preferred.
Must be 21 years or older.
Strong communication and problem-solving skills.
Ability to multitask and remain composed during busy periods.
Dependable, punctual, and capable of taking initiative without being asked.
Ability to stand for extended periods and move throughout the store during shifts.
Ability to lift up to 20 lbs.
Comfortable giving direction and providing gentle, supportive redirection when needed.
Tech-comfortable (register systems, basic communication platforms, POS apps).

Scheduling Requirements

Must be available at least two weekends per month.
Availability during peak seasons, holidays, and brand events is strongly preferred.
Open to both part-time and full-time candidates.

Additional Details

Hourly position.
Based in-person at our Savannah Flagship Store.
Expected to uphold brand standards, lead with joy, and maintain a polished, professional presentation.

To Apply:

Email resume to susannah@emilymccarthy.com

Flagship Store Hostess

Part-Time or Full-Time · In-Store · Savannah, GA

About the Role

Our Flagship Store Hostess is a key part of creating the joyful, welcoming, and elevated shopping experience our brand is known for. This position is responsible for greeting customers with warmth, supporting the sales floor team, maintaining store standards, and helping create a polished, hospitality-driven environment that reflects the Emily McCarthy brand.

The ideal candidate is enthusiastic, dependable, and energized by both people and beautiful product. They show up with joy, take initiative, and love being part of a collaborative team.

Client Experience & Store Hospitality

Welcome every guest with genuine warmth, joy, and attentiveness.
Assist clients throughout their visit: from greeting, to shopping support, to checkout.
Demonstrate strong product knowledge and enthusiasm for the brand, prints, and collections.
Support a hospitality-first environment by offering thoughtful service, anticipating client needs, and creating memorable, joyful interactions.

Sales Floor Support

Maintain a polished, organized, and visually beautiful sales floor.
Assist with merchandising, restocking, steaming, sizing, and product presentation.
Support sales initiatives by helping the team meet daily and weekly goals through exceptional service.
Communicate customer feedback, product needs, and inventory observations to management.

Team Collaboration

Work closely with management, leads, & fellow associates to ensure smooth daily operations.
Adapt quickly to shifting needs: whether assisting in fitting rooms, fulfilling online pickup orders, or supporting events.
Uphold brand standards in personal presentation, store appearance, and client interactions.
Maintain a positive, team-oriented attitude and contribute to a joyful store culture.

Operational Responsibilities

Ensure the store is clean, organized, and welcoming at all times.
Support opening/closing procedures as assigned.
Assist with organizing new inventory when needed.

Qualifications

Previous retail, customer service, or hospitality experience preferred.
Must be 18 years or older.
Strong communication and interpersonal skills.
Ability to stand for extended periods and move throughout the store during shifts.
Ability to lift up to 20 lbs.
Organized, detail-oriented, and able to manage time effectively.
Positive attitude with the ability to remain joyful, composed, and solutions-oriented in a fast-paced environment.
Dependable and adaptable with reliable attendance.

Scheduling Requirements

Must be available a minimum of two weekends per month.
Availability during peak seasons, holidays, and special brand events is strongly preferred.
Part-time and full-time opportunities available depending on store needs.

Additional Details

This position is hourly
Role is based in-person at our Savannah Flagship Store.
Employees are expected to represent the brand through personal presentation and a joyful, polished demeanor.