Careers

Full Time, On-Site in Savannah, GA

Overview: 

We are seeking a dependable, detail-oriented individual to join our DTC operations team as the E-Commerce Fulfillment & Customer Experience Associate. This role is essential in ensuring our online customers receive exceptional service and that daily order fulfillment and warehouse operations run efficiently. This individual will work closely with the Inventory Manager to support customer service, manage returns, and help maintain a clean and organized warehouse. 

Key Responsibilities 

Customer Service & Support 

• Provide timely, thoughtful, and brand-aligned responses to customer questions, concerns, and return requests 
• Process returns and exchanges in alignment with company policy 

Order Fulfillment & Warehouse Operations 

• Accurately pick, pack, and ship daily online orders in a timely manner, ensuring all shipments meet company quality standards 
• Maintain cleanliness and organization of the DTC fulfillment area 
• Restock returned or misplaced inventory and help maintain proper inventory levels 

Inventory & Team Support 

• Work alongside the Inventory Manager to support daily inventory tasks and warehouse operations 
• Pull inventory from the wholesale department for retail and e-commerce needs 
• Assist with inventory counts and stock reconciliation 
• Assist with wholesale order fulfillment as needed 

Requirements 

• Strong written communication and customer service skills 
• Highly organized and detail-oriented 
• Ability to work efficiently in a fast-paced warehouse environment 
• Dependable and self-motivated 
• Collaborative team player 
• Comfortable with computers and basic inventory software 
• Physical ability to lift boxes and move inventory as needed as well as working long shifts on your feet 

To Apply:

Email resume to halle@emilymccarthy.com