RETURNS, CANCELLATIONS & REPLACEMENTSStart a Return
Non-personalized items may be returned within 14 days of purchase with the original receipt for Store Credit Only minus shipping costs. Clothing must be unworn. Jewelry and shoes are non-refundable. We reserve the right to refuse a refund if the items have any sign of wear, alteration, misuse or damage. Items returned to us must have the tags attached. If not, the items are subjected to a 30% restocking fee.Items with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost. Returns will be processed upon receiving merchandise in-hand and the store credit will be processed in 3-5 business days upon receipt. We do not offer free returns at this time. For any orders received damaged, please note that claims have to be received within 7 days of delivery or cannot be returned.
We make sure that our custom products are put into production immediately upon order to expedite customer satisfaction, meaning cancellations are unavailable.
Personalized items are special and specific, meaning they’re created just for you. This means we are unable to accept returns unless there has been an error in manufacturing your order.
Sale items are final, and cannot be returned or exchanged.
For merchandise that is ordered upon special request, i.e. size, color or pattern outside of our standard offerings cannot be returned.
Our fabrics can make a beautiful statement, but we want you to know what you’re working with!
Fabric: We do not accept returns on fabric yardage. Please utilize ordering a fabric swatch before ordering in bulk.
Please note that shipping and handling charges are not refundable. The cost of the return label will be deducted from your refund or store credit. Return shipping costs are not reimbursed by Emily McCarthy, unless we sent damaged or incorrect merchandise.